Logistics Customer Support Specialist

The Company:

A leading global organization dedicated to delivering innovative solutions across various markets. Known for fostering a dynamic work environment, the company values collaboration, continuous improvement, and a commitment to excellence.

Role Description:

We are seeking a proactive and organized Logistics Customer Support Specialist to join our client's team. In this role, you will serve as the primary point of contact for a select group of customers within the Netherlands and International Travel Retail markets, managing logistics processes and driving improvements to enhance service level and efficiency.

Responsibilities:

• Build and maintain strong relationships with customers regarding logistics services and processes
• Organize and lead logistics performance meetings with customers to discuss key topics
• Manage the complete order-to-invoicing cycle accurately on the first attempt
• Address and resolve customer complaints efficiently
• Initiate and lead projects aimed at optimizing the supply chain and logistics workflows
• Collaborate with internal departments such as Sales and Inbound Logistics to align processes
• Continuously seek opportunities for process improvements and implement best practices

Requirements:

• A completed HBO or University master’s degree, preferably with experience in supply chain management
• Experience in maintaining and enhancing customer relationships within a supply chain environment
• Proven track record of developing and executing process improvements, ideally with customer involvement
• Results‑driven with a proactive, action‑oriented mindset
• Strong analytical skills and proficiency with automated systems like SAP and Power BI
• Comfortable working in a multicultural environment
• Fluent in Dutch and/or English

Other Information:

If you are interested and want to apply, please submit your application via the apply button below and contact me.