Customer Support Specialist

Customer Support Specialist

Hoofddorp, North Holland, Netherlands

€2500 - €3000

32 - 40 hours

Make a difference as a Customer Support Specialist at HeadFirst Group

Are you an experienced customer service professional who knows exactly how to turn complex questions into clear solutions? Would you like to work in a role where you’re given real responsibility and can make a difference in both processes and customer satisfaction?

As a Customer Support Specialist at HeadFirst Group, you play a key role in our service delivery. You ensure that issues are not only resolved but also addressed in a way that leads to structural improvements.

Responsibilities

• Answering complex questions from suppliers, professionals, and clients (by phone and in writing).
• Monitoring the quality and progress of reports and processes.
• Identifying structural bottlenecks and actively contributing to improvements.
• Coordinating with internal stakeholders such as contract management and finance.
• Assisting with the optimization of systems and processes.
• Helping to take the service to the next level.

Impact

Thanks to your experience and professional approach, you instill a sense of calm, clarity, and trust in our clients and partners. You are able to distinguish between what’s important and what isn’t, and you know how to set priorities in a dynamic environment.

Compensation and Benefits

• Salary that matches experience: €2500 - €3000 per month.
• Vacation: 8.33% vacation pay and 27 vacation days per year (full‑time).
• Hybrid working: 3 days in office and 2 days working from home (60/40 split).
• Premium‑free pension coverage.
• Performance bonus: annual bonus of one or two months’ salary.
• Monthly extras: internet allowance, vitality budget, lunch contribution, and support for setting up a home office.

Requirements

• At least vocational or college level education.
• At least 1–2 years of experience in a customer service or support role.
• Experience working with systems (CRM/service desk tools).
• Strong communication skills in Dutch and English.
• Structured, meticulous work style with a focus on finding solutions.
• Ownership and responsibility for tasks.