Key Performance Areas * Manage, lead, motivate, develop and empower branch employees – thereby...
Key Performance Areas
- Manage, lead, motivate, develop and empower branch employees – thereby retaining a stable team that can deliver business goals, drive sales targets and manage operational efficiencies to maintain a healthy, profitable business.
- Ensure excellent customer service by actively engaging in customer contact situations, thereby ensuring and maintaining healthy customer relationships.
- Manage and control financial targets within company accepted norms and balance this against business risk.
- Maintain and improve customer service, sales performance, stock efficiencies and manage business risk related to credit.
- Ensure stock loss is minimized through compliance with security measures, stock and cash handling procedures.
- People Management – training, mentoring, coaching, and management of staff within the store.
- Ensure sound financial and administrative control over branch, including ISO compliance.
- Ensure adherence and application of company policies and procedures.
- Accountable for the maintenance of branch image and branch assets.
- Drive branch sales performance to meet or exceed monthly, quarterly, and annual targets.
Minimum Skills & Requirements
- Grade 12 / NQF level 4 or equivalent.
- Driver's licence.
- 5+ years of business development and management experience.
- Sales and/or general management qualification advantageous.
- Must have managed a diverse team before.
- Sound people skills to drive performance and accountability.
Behavioural Dimensions Required
- Natural leader with strong motivational skills.
- Exceptional communication skills (verbal and written).
- Strong interpersonal and organisational skills.
- Driven, ambitious, and passionate to succeed.
- Highly analytical.
- Ability to work under pressure.
- Consistent and persistent.