LegionellaDossier is looking for a Frontline Customer Support Agent who is fluent in both Spanish...
LegionellaDossier is looking for a Frontline Customer Support Agent who is fluent in both Spanish and Dutch to join our team. As a customer-focused SaaS company, we are committed to providing the best possible service to our clients, and the ideal candidate will share this commitment and have a passion for customer service. In doing so, you also contribute to a great cause: making and keeping drinking water safe.
What will you be doing?
- Respond to customer inquiries via email, phone, and live chat promptly and professionally.
- Problem‑Solving and Troubleshooting to resolve customer issues.
- Escalate customer issues to the appropriate department when necessary.
- Follow up with customers to ensure their issues have been resolved to their satisfaction, taking ownership of the full customer journey.
- Maintain accurate records of customer interactions and transactions.
- Openness to learning new software
What do you need to be successful?
- You have a demonstrable affinity with technical support for systems / apps / digitalisation
- Proven experience in a customer support environment (B2B/B2C) or any other client‑facing role
- You are super customer friendly and can enthuse customers and ensure loyalty and retention
- A communicative and positive mindset to stimulate customer satisfaction
- You do not get distracted if you do not immediately know the answer to a question. You quickly find out what information you need.
- Native Dutch + Spanish
What we offer!
- An excellent salary.
- 24 days of annual leave.
- Full‑time position.
- Hybrid work forever!
- The chance to be part of a fast‑growing scale‑up with global ambitions. We aim to double in size every year, so there are many opportunities for development.
- A unique culture of freedom & responsibility.
- The best Thursday drinks & socials.
- We’ll get you set up: A laptop + high‑quality headphones