Sr. Customer Success Manager / Solution Consultant

Sr. Customer Success Manager / Solution Consultant

Are you a Customer Success Manager ready to operate at a more strategic level—working with senior stakeholders to drive measurable business value? At AIMMS, we’re looking for a Senior Customer Success Manager / Solution Consultant who goes beyond relationship management and takes ownership of customer outcomes, renewals, and expansion.

What You’ll Do

This is not a plug-and-play CSM role. You’ll step into an environment where strong products, customers, and expertise already exist - the next step is to focus on further professionalizing how we manage value realization, ensuring a consistent approach across all our product offerings.

You will work across both:

• SC Navigator (supply chain design SaaS)
• Optimization Tooling (advanced decision-making software)

Each with its own customers, dynamics, and ways of working.

Your challenge—and opportunity—is to connect the dots:

• Own customer outcomes from onboarding through renewal
• Define and drive value realization (cost savings, service levels, efficiency gains)
• Act as a trusted advisor to senior stakeholders in supply chain and operations
• Drive renewals and upsell opportunities through value-based engagement
• Structure and scale how we manage customer success across products
• Align internal teams around customer goals

Why This Role

This is a role for someone who enjoys creating clarity — and bringing others along in that process.

• High-impact, foundational CSM role
• Shape how Customer Success scales at AIMMS
• Work with complex, high-value solutions and customers
• Strong ownership and visibility

What Will Help You Thrive and Be Successful

• A solid ‘technical education’ in fields like computer science, mathematics, or engineering;
• Solid understanding of supply chain concepts (planning, inventory, network design)
• 7–12 years in Customer Success or similar post-sales roles (B2B SaaS / enterprise software)
• Strong experience managing complex enterprise customers
• Ability to engage senior stakeholders and drive strategic conversations
• Commercial mindset with a track record in renewals and expansion
• Structured, ownership-driven, and comfortable with ambiguity

Life at AIMMS: The Good Stuff

You’ll step into a role where your work is visible, valued, and has direct impact on our growth within a company that combines stability with ambition.

Impact & environment

• A role with a clear line of sight to revenue, pipeline, and customer success.
• A supportive workplace with short lines, trust, and plenty of room for ownership.
• A stable environment where structure, teamwork, and quality really matter.
• An office in Haarlem with an open, collaborative, and down-to-earth atmosphere.

Reward & benefits

• Competitive salary
• Fully paid pension.
• Hybrid work
• 30 vacation days to properly recharge.
• A culture that prioritizes continuous learning and skill development through coaching and training.
• ‘Short-term remote friendly’ the freedom to occasionally work from abroad, in alignment with the team.