Job Specs Category Customer Service/Helpdesk Region Netherlands: Utrecht/ Hybrid Depends on...
Job Specs
Category
Customer Service/Helpdesk
Region
Netherlands: Utrecht/ Hybrid
Depends on experience
Languages
Hiring type
Company hire
Duration
1 year with view to extension
ASAP
Job ref.
26-0328
Contact
Description
Our client is a global technology company that offers medical and surgical products and services in advanced wound and ostomy aid solutions, with a focus on people and caregivers. Their products deliver clinical and economic benefits and enhanced clinical outcomes.
They are currently looking for a Patient Support Specialistto join their dynamic team in Utrecht.
Job Profile forPatient Support Specialist
Responsibilities will include, but not be limited to:
- Act as the first point of contact for ostomates across the Benelux region
- Assess individual support needs and provide personalised, appropriate product guidance
- Support patients with empathy, expertise, and confidence
- Collaborate closely with Sales, nurses, and internal teams
- Record accurately customer interactions in a CRM system
- Contribute to the achievement of the Customer Service team’s objectives
Candidate Profile forPatient Support Specialist
- Must be fluent in Dutch and English, both written and spoken. Knowledge of French is a plus
- Minimum MBO-level education or equivalent working and thinking level
- Experience with Microsoft Office and CRM systems
- Affinity for healthcare, patient interaction and/or medical supplies
- A precise, service-oriented and analytical working style
- Preferably based in the Utrecht region
What Our Client Offers
- Attractive compensation package
- Hybrid working opportunity
- Company Credit Card
- Free French language course
- Performance-based bonus
- 26 vacation days + 3 extra holidays (Friday before Easter, Friday after Associate Day, and
- an extra 1 day in October)
- 1-day additional holiday every 5 years